WILEY CUB OFFICIAL | CULTURED COLLECTION V1.0

FAQs

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards, Klarna (Buy Now Pay Later) and Paypal payments.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal. By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY GOODS?

We currently use Hermes as our courier. On average our customers receive their orders within 1 - 2 working days. This can vary dependent upon your location. A tracking number will be provided with your order (shipping option dependent).

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, we cannot make changes to an order once it has been placed. If you would like to change your order, we advise making a new order and returning the previous order once you receive it following our returns process. If there is an address related issue please contact our Customers Services team immediately at: info@wileycubofficial.com

CAN I REFUND OR EXCHANGE MY ORDER?

Please see our Delivery & Returns Policy located at the bottom of our website.

HOW CAN I CONTACT YOUR CUSTOMER SERVICES TEAM?

Our customer services team are available Monday to Friday 9am - 5pm via email at: info@wileycubofficial.com.